FAQ - our answers to your questions

What is required to start using kurts services?
Tools can be rented or purchased only by customers who have created an account, successfully verified their identity via IDnow and added one of the preferred payment methods. Customers also should accept our T&C and Data Protection agreement and before submitting the order, be sure they read instructions on how to use the tool.

Who could use kurts services?
Private customers who are older than 18 years and companies and companies who create their account with a company billing address.

How the total cost for the rent is calculated?
Total cost for rent is calculated right after customer returns tool into the station. Total cost consists of total rent time calculated by a minute and the best rate applied. Longer rent times attract lower prices which are automatically switched to the best rate.

Is there a minimum or maximum time period for how long I should rent a tool?
No, there is no minimum or maximum time period of how long you should rent a tool. You could rent tool even for a less an hour or even for a month.

What do the maximum and minimum rent prices mean?
Each tool has the maximum and minimum rent price per hour. Customer can use price slider in each tool's detail screen to check the rates applied to particular rent time and approximately calculate total rent price.

What should I do if I found a needed tool but it's in other station?
You should go to this particular tool and submit a provided form for subscribing an email for noticing you once this tool is available in your selected station.

How should I pay for kurts services?
We accept all major credit and debit cards worldwide and support payments via Postfinance. You just need to add one of the preferred payment methods into your account. After you finish your rent/ purchase order, you will get an invoice and charging will be initiated.

When I will be charged for the rented tool?
You will be charged for the rented tool right after you returned the tool to the station.  You will get an invoice pdf directly into your email and anytime can check order details in the app. 

When I will be charged for the purchased tool?
You will be charged for the purchased tool right after you confirm the order for tool's purchase. If the payment is successful, you are able to pickup the tool from the station. You will get an invoice pdf directly into your email and anytime can check order details in the app. 

When the bonus will be applied if I have some?
Bonus is applied only for rent orders and is applied with an invoice which is generated after you finish your order, i.e. return the tool and maintenance personnel checked its status. The bonus could cover all amount of invoice, there are no limitations.

Can I cancel the order?
Yes, after you submit your order, you have 60 minutes of free reservation time when you can cancel the order without any charging. After 60 minutes, rent starts calculating even you take your tool from the station or not.

Can I use the rented tool immediately?
Yes, tools in the boxes are already charged and prepared for the use. Right after the tool is returned to the station, maintenance personnel checks tool's condition, and prepare the tool for the next order.

Is it possible to make tool's reservation? 
Yes. After you confirm the rent order, you have 60 minutes of free reservation time for tool's pickup. During this time, you can extend the order to paid reservation and reserve a tool up to 48 hours. Cost for reservation consists of actual tool's reservation time calculated by a minute and the tool's reservation horuly rate applied.

Is it possible to cancel tool's reservation?
Yes. After you confirm the rent order, you have 60 minutes of free reservation time for tool's pickup. You are able to cancel order request during 60 minutes. No charges are applied. 
If you extend your free reservation order to paid reservation, you have up to 48 hours to cancel it. After canceling the paid reservation order, You will be charged for an actual tool's reservation time calculated by a minute and the tool's reservation rate applied.

What if I forget to pickup the reserved tool?
If client didn't pickup the tool during 60 minutes after rent order was confirmed and if he didn't extend tool's reservation, the order request is automatically canceled. No charges are applied. 
If client extended the order request to paid reservation, but didn't pickup the tool during 48 hours, the paid reservation is automatically canceled after 48 hours. Client is charged for the 48 hours of tool's reservation with tool's reservation hourly rate applied. 

How to unlock the station and box?
If you need to pick up or return your tool, go to your active order and click on the Pickup or Return action button. You will see the main doors button, press long on it and the station doors will be opened. In another screen, a list of your ordered tools will be displayed with a concrete box number where they are stored or should be returned. Press long on a particular tool and concrete box will be opened.

Should I inform anybody when I want to return the tool?
No, you can return the tool anytime 24/7. The particular box will be reserved for your returned tool.

Are there any instructions near the tool how should I use it?
Instructions, manuals or youtube videos of how to use the tool are provided near each tool in the app. You can read/ watch or download them anytime.

What should I do if I cause damage to the tool while I was renting it?
You should proceed with the return process via the app as usual. Maintenance personnel will take this tool for detailed damage evaluation. Our support team will contact you for further actions.

What should I do if the tool stops working during my rent?
You should call support who will guide you on how to set the tool for further use.

Are there only new or used tools for purchase?
We provide both - new and used tools for purchase. If a particular tool is offered for purchase, select on Purchase button to see the list of tools with different prices and conditions and choose the one which seems the best option for you.

What should I do if the tool became unavailable during my purchasing?
You should go to this particular tool and submit a provided form for subscribing an email for noticing you once this tool is available in your selected station. Another option would be to look for a similar tool in the similar tools section provided near the tool if there is such.

Could I buy the tool which I am renting?
Yes, if your rented tool has a price for purchase displayed in your active rent order in the app. After purchasing this particular tool, your current rent order stops, and a new order for purchase is initiated directly.